Customer Support Representative

Denver, Colorado, United States · TrainHeroic · 005TH

Description

At TrainHeroic, we build solutions that help coaches and athletes achieve their best. Our tools enable smart and effective strength and conditioning. We proudly serve clients in the NFL, NBA, Olympics, High School, College, every major branch of the military, and private training facilities globally.

We’re a high performance culture that serves high performance coaches and athletes. We believe in servant leadership and are seeking humble, hungry, and smart change-makers striving to leave their mark on the world.

Love is at the center of all we do. To be successful at TrainHeroic, you need to love what you do, love why you’re doing it, and love those you serve.

To that end, we’re looking for a Customer Support Representative to help us grow our member base year over year.

Reporting to the Customer Success Manager and working closely with the Marketing, Sales, and Product Teams, you will be part of a Customer Support team that will lead TrainHeroic’s retention initiatives and develop and implement strategies focused on existing customers.

What your day-to-day responsibilities will be:

Requirements

What we're looking for:

It'd be nice if you also had:

Benefits

All Heroes Receive:

Our TrainHeroic team consists of about 20 people, but we receive the benefits of our much larger parent company, Peaksware:

More about TrainHeroic:

TrainHeroic operates under the umbrella company Peaksware, Inc. along with TrainingPeaks, MakeMusic, and Alfred Music. Together, we have been recognized as Outside Magazine's "Best Places to Work" five times along with BuiltInColorado's "Best Places to Work" list 2017/2018.

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